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NRS
is committed to servicing and repairing the oxygen and respiratory therapy
equipment we sell to our customers. If your purchased equipment is in
need of service or repair and you have purchased an annual service agreement,
you are entitled to free pickup and delivery, as well as free loaner
equipment while your equipment is being repaired.
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If
you have not purchased a service agreement, a pick-up & delivery
charge may be applied to your repair order. You may avoid this charge
by delivering the equipment to our facility. If you cannot be without
your equipment, NRS can rent a unit while your equipment is being repaired.
Rental charges will be one-month minimum, and may vary depending on your
payer. If there is no insurance company to bill, we will discount our
rental charge.
Once the equipment is at our facility, NRS will determine whether our service
technicians can perform repairs, or if the equipment must be returned to
the manufacturer. In the event that the unit must be returned to manufacturer,
actual repair costs, including parts, labor and shipping charges will be
the responsibility of the customer, regardless of whether the unit is covered
by an NRS service agreement. Costs may vary depending on the degree of
repair necessary.
NRS will contact your
insurance company to obtain prior authorize for coverage, and will submit
charges for services if coverage is available. However, you are ultimately
responsible for all repair costs.
In the event that the equipment is from a Long-Term Care Facility, we will waive
the pick-up/delivery fees if we pick up the unit on our usual delivery route.
If the LTC Facility wishes to rent a unit from us while the unit is being repaired,
a rental rate will be charged at their contracted per diem rate. |
